Contact us
For any question, bug report or suggestion, email us at playauragames@gmail.com. We usually reply within two working days.
To help us find you faster, include your player code: in the Profile tab, tap the ID under your name to copy it.
Aura Gold subscription
- Cancel or change: subscriptions are managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions → Aura Gold, or tap Manage or cancel on the Gold screen in the app.
- Restore a purchase: tap Restore purchases at the bottom of the Gold screen.
- Refunds: Apple handles refunds at reportaproblem.apple.com.
Safety, reporting and blocking
In a room, long-press a player's seat, a chat message or a caption line and choose Report or Block. Manage the players you blocked in Profile → Blocked players. For an urgent safety concern, email us directly.
Voice chat is not working
Make sure Aura has microphone access: Settings → Aura → Microphone. If it still does not work, leave the room and join again.
Your account
You can delete your account inside the app: Profile → Account → Delete account. Details: Delete your account. How we use your data: Privacy Policy.